Admin

If you're an Organisation Admin, you can manage your organisation's team members and admins directly in Mycelia. This article covers how to view your team, invite new members, edit member details, remove users, and manage admin access.

Video walkthroughs

The first video shows how to invite, track, edit, and remove team members.

The second video covers managing admin access - promoting members to admin, removing admin access, and resigning as admin.

Viewing your team

1. Go to Settings and open the Team settings section. Only Organisation Admins can access the team settings section. If you don't see it in settings, you don't currently have admin access.
2. You'll see a list of all current members showing their name, email, and role.
3. Members with an Admin badge are Organisation Admins.

You can sort the list by name. If your organisation has lots of members, you can use the search bar to find someone quickly.

Inviting new members

1. In the Team section, click the invite button.
2. Enter one or more email addresses, one per line. You can invite a whole team in one go.
3. Click Send invitations.

Each invited person receives an email with a link to join your organisation. If they already have a Mycelia account (for example, through another organisation), they can accept the invitation using their existing login - no duplicate account needed.

If any email addresses are invalid, Mycelia will tell you.

Tracking invitations

The Pending invitations list shows all invitations that haven't been accepted yet. Each entry shows the email address, when the invitation was sent, and its status.

Invitations expire after 7 days. If someone hasn't accepted:

• Resend - sends a fresh invitation email in case the original was missed.
• Revoke - cancels the invitation if it's no longer needed.

Editing member details

You can update a member's name or email address directly from the team list.

Changing a name

1. Click to edit the member's entry.
2. Update their name.
3. The change saves immediately and appears everywhere in Mycelia.

Changing an email address

1. Click to edit the member's entry.
2. Update their email address.
3. Confirm the change when prompted.

Changing an email affects how that person signs in. If your team uses Microsoft sign-in (SSO), the new email must match a valid Microsoft account - otherwise they won't be able to log in.

Removing a member

1. In the team list, click Remove next to the member's name.
2. Confirm when prompted.

The member loses access to all of your organisation's cases immediately. You can't remove yourself - the Remove button won't appear on your own row.

If you need to add someone back after removing them, send them a new invitation.

Promoting a member to admin

You can grant admin access to any team member. Once promoted, they'll be able to manage members and other admins - including the ability to remove your admin access.

1. In the team list, find the member you want to promote.
2. Click Make admin on their row.
3. Confirm when prompted.

The change takes effect immediately. The Admin badge appears next to their name straight away.

Removing someone's admin access

You can remove admin access from any admin in your organisation. They'll remain a member - they just won't be able to manage the team anymore.

1. In the team list, find the admin whose access you want to remove.
2. Click Remove admin on their row.
3. Confirm when prompted.

The change takes effect immediately. The affected user will receive an email confirming the change.

Resigning as admin

If you're moving to a new role or handing things over, you can step down as admin yourself. You'll keep your access as an Organisation Member.

1. Click Resign as admin on your own row.
2. Confirm when prompted.

This can only be reversed by another admin promoting you again.

The last-admin safeguard

Mycelia prevents your organisation from being left without any admins. This means:

• You can't resign if you're the only admin.
• You can't remove the last remaining admin's status.
• You can't remove a member if they're the last admin - even via the regular member removal action.

What you'll need to ask Verna for

Some things aren't available through self-service:

• The first Organisation Admin for a new organisation - Verna sets up the first admin for each new organisation. Once that's in place, your admin can promote others as needed.
• Inviting external guests who require a new authentication policy, such as a different email domain or a different SSO process. Contact us if you need this.

Quick reference

• View your team - Settings → Team
• Invite members - Team → Invite → enter emails (one per line) → Send
• Resend an invitation - Pending invitations → Resend
• Revoke an invitation - Pending invitations → Revoke
• Edit a member's name or email - Team → click edit on member row
• Remove a member - Team → Remove → Confirm
• Promote a member to admin - Team → Make admin on member row → Confirm
• Remove someone's admin access - Team → Remove admin on admin row → Confirm
• Resign as admin - Team → Resign as admin on your own row → Confirm

If you have questions or run into any issues, contact us through the usual support channels, or drop us an email at mycelia-support@verna.earth.